​Global Technical Services

​Global Technical Services

The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare.

Please have the following information available when calling:

  • Account number
  • Contact name and telephone number
  • Any special instructions
  • Purchase order number (if applicable)
  • Brief description of problem (only for technical support)
  • Model and serial number of equipment
  • Part number(s) and quantity (only for ordering spare parts

 

Infusion Pumps

 

SIGMA SPECTRUM

Customer Service, Parts, and Documentation

Call 1-877-331-9336, Prompt 1

SIGMA SPECTRUM

Technical Support

Call 1-877-331-9336, Prompt 2

Email: ca.meddel.cdn.tech.services@baxter.com

Pharmacy Automation & Software

 

EXACTAMIX 1200, EXACTAMIX 2400, RAPIDFILL ASF, and REPEATER Pump

Technical Services

Call 1-800-678-2292 (1-224-948-1881)

Fax 1-800-648-9646

Email Inquiries: [email protected]

Renal Products & Software

 

HOMECHOICE (PRO)

Operational Support

Call 1-800-553-6898, Prompt 1 (1-224-948-1861)

HOMECHOICE (PRO)

Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 2, Option 2

Fax 1-800-477-1121

AMIA Automated PD System with SHARESOURCE Connectivity Platform

Operational Support, Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 1, Option 2 (1-224-948-1861)

PD LINK, PD ADEQUEST, POET OR RENALSOFT

Technical Assistance

Technical Support Call 1-800-525-2623, Prompt 2

Gambro PHOENIX, PRISMAFLEX, PRISMA, EXALIS, CENTRYNET, and MARS

Technical Support Call 1-888-441-6620

Spare Parts, Onsite Service Call 1-888-719-9955