Supply Chain

As healthcare providers, you depend on Baxter for products, equipment and information essential to patient care. You trust us to deliver - every day. At Baxter, nothing is more important than maintaining your trust. That’s why continuous improvement is the underlying principle of our supply chain process.

Baxter’s order and delivery process is convenient and efficient - your order requirements are captured, confirmed, processed and shipped through a single contact. Our performance measures are:

• We consistently exceed the industry benchmark of an 80% call answer rate within 20 seconds.
• We strive to maintain an average line fill rate of 98%.
• 99% of our orders are filled and delivered, incident-free, and
• Our “SWAP” program for non-functioning peritoneal dialysis equipment includes a 24-hour equipment turnaround – guaranteed.

Our process efficiency means you get the right products, in the right quantities, in the right place – when you need them.

We partner with you to identify ways to increase delivery efficiency and reduce system costs. We monitor your order patterns and then, with accurate demand forecasting information, work with you to design the best product combinations and volumes to match your consumption patterns. When the unexpected happens - such as severe weather - we’re able to be strategically flexible, avoiding disruption and potential risk to patients and ensuring you have a dependable, consistent product supply.

Baxter’s supply chain is designed to address the unique service requirements of in-home deliveries. Our caring, professional drivers work with the elderly and patients with significant health challenges. They build relationships, deliver accurate product orders, answer questions, share a kind word, a cup of tea, or even shovel a driveway; all to help patients feel comfortable and secure.

Baxter’s facilities are ISO certified, consistently meet and exceed Health Canada standards for quality, safety and sanitation and are temperature controlled and monitored, 24 hours a day, 365 days a year. From production to storage, shipment and delivery you can depend on Baxter products for consistent quality.

Baxter is dedicated to ensuring our products get to the patients who need them efficiently and accurately. Our commitment to supply chain excellence is your assurance we’re doing all we can to help you do the work you do – better.